Privacy Policy
Effective date: June 2026 | Last updated: June 2026
At GetMyPass, your privacy matters to us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to that information. Please take the time to read it carefully.
1. Who We Are
GetMyPass is a UK-based driving course booking and coordination service. We connect learners with DVSA-approved driving instructors, arrange test bookings, and support learners throughout their journey to passing their driving test.
For the purposes of UK data protection law, GetMyPass is the data controller responsible for the personal information we collect and process. If you have any questions or concerns about how we handle your data, please contact us at customercare@mail.getmypass.co.uk.
2. Information We Collect
We collect personal information in a variety of ways, when you browse our website, when you make a booking, when you contact us, and when your instructor shares progress information with us. The types of information we may hold include:
- Identity information: your name, date of birth, and gender
- Contact information: email address, phone number, and home address
- Driving & licensing information: provisional licence number, licence type, theory test status, and driving experience
- Course information: package purchased, course progress, lesson notes, and test results
- Payment information: transaction records (we do not store full card details, these are processed securely by our payment provider)
- Health information: where relevant to course suitability, disclosed voluntarily by you
- Technical data: IP address, browser type, device information, and website usage data collected via cookies
- Communications: records of emails, calls, or messages exchanged between you and GetMyPass
3. How We Use Your Information
We use the personal information we hold about you to:
- Process your course booking and allocate a suitable driving instructor
- Arrange your practical driving test with the DVSA
- Manage your course progress and communicate updates to your instructor
- Process payments and issue receipts
- Respond to enquiries, complaints, and support requests
- Meet our legal and regulatory obligations
- Send you relevant course-related communications and service updates
- Improve our services and website based on aggregated usage data
We will not use your information for purposes incompatible with those listed above without seeking your consent first.
4. Legal Basis for Processing
Under UK GDPR, we are required to have a lawful basis for processing your personal data. Depending on the nature of the processing, we rely on one or more of the following:
- Contract: processing necessary to fulfil the course booking contract between you and GetMyPass
- Legal obligation: processing required to comply with applicable laws and regulations
- Legitimate interests: processing for purposes such as fraud prevention, service improvement, and business administration, where those interests are not overridden by your rights
- Consent: where we ask for your agreement before processing, such as for marketing communications
5. Sharing Your Personal Data
GetMyPass does not sell your personal data. We share your information only where necessary to deliver our services or where required by law:
- Driving instructors: we share relevant personal and course information with your allocated instructor to enable them to deliver your tuition
- DVSA: we provide the information required to book your practical driving test on your behalf
- Payment processors: your payment details are handled by our PCI DSS-compliant payment provider
- IT and hosting providers: third parties who support our website and systems, operating under strict data processing agreements
- Legal and regulatory bodies: where we are required to disclose information by law or in response to a valid legal request
6. Test Cancellation Services
Where included in your package, GetMyPass may share limited personal information with a third-party test cancellation monitoring service. This service checks for earlier test dates at your preferred test centre on your behalf. The data shared is limited to: your name, contact details, provisional licence number, test type, preferred test centre, and ideal test window.
All third-party partners used for this purpose are bound by strict data processing agreements and are not permitted to use or share your data for any other purpose. If you wish to opt out of this service, please email customercare@mail.getmypass.co.uk with the subject line Opt out of test cancellation service.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and in line with our legal obligations. In most cases, course and transaction records are kept for 6 years following the completion or termination of your booking, in accordance with HMRC requirements. After this period, your data is securely deleted or anonymised.
If you have only submitted an enquiry and have not gone on to book a course, we will retain your contact details for up to 12 months unless you ask us to remove them sooner.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access: you can request a copy of the personal data we hold about you
- Right to rectification: you can ask us to correct inaccurate or incomplete data
- Right to erasure: in certain circumstances, you can ask us to delete your personal data
- Right to restriction: you can ask us to limit how we process your data in certain situations
- Right to portability: you can request your data in a structured, machine-readable format where technically feasible
- Right to object: you can object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at customercare@mail.getmypass.co.uk. We will respond within one month of receiving your request. There is no charge for making a request, though we may charge a reasonable fee if requests are excessive or unfounded.
9. Security
We take the security of your personal data seriously. We use industry-standard measures to protect your information, including SSL/TLS encryption for data transmission, restricted access controls, and secure hosting environments. Payments are processed through PCI DSS-compliant providers and we do not store full payment card details on our systems.
While we take all reasonable precautions, no method of data transmission or storage can be guaranteed to be 100% secure. If you have reason to believe your data has been compromised, please contact us immediately.
10. Cookies
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device by your browser. We use:
- Essential cookies: required for the website to function correctly
- Analytics cookies: to understand how visitors navigate and interact with our site (data is anonymised where possible)
- Marketing cookies: to help us show relevant content and track the effectiveness of our advertising (only used with your consent)
You can manage or disable cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of our website.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to GetMyPass and our services. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their privacy policies before submitting any personal data to them.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of our services following any change constitutes your acceptance of the updated policy.
13. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at www.ico.org.uk. We would, however, always appreciate the opportunity to address your concerns directly before you contact the ICO, please reach out to us first.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:
Email: customercare@mail.getmypass.co.uk
Website: www.getmypass.co.uk